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Reply customer with email for new case

Question asked by José Carlos Solorza on Jul 7, 2020
Latest reply on Jul 8, 2020 by Poojitha Katram

Hello!

Our bussiness has the create case from an inbound email implemented right now. Just like the next guide:

https://support.sugarcrm.com/Knowledge_Base/Email/Automatically_Creating_Cases_From_Inbound_Emails/ 

We had the auto reply email configured, so the customer has a report of the creation of the case.

 

However, we are now deploying tools to create a case from Sugar API's.

We would like some help on the workflow configuration to send an email to the customer everytime a case is created.

 

Thanks in advance

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