I'm looking to create and email notification if a task is beyond its due date for more than 4 hours. We are using the tasks module under the cases module to manage support requests and want to notify a group of people if it has been overdue to ensure requests get handled quickly.
I'm somewhat familiar with advanced workflow, and process emails and studio. I have a couple ideas on the direction to go, but figured someone else has already tackled this.
Thanks for the help!