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Email trigger when task becomes overdue by "x" hours

Question asked by ben stetzer on Jul 2, 2020
Latest reply on Jul 8, 2020 by Greg Barrass

Hello, 

 

I'm looking to create and email notification if a task is beyond its due date for more than 4 hours.  We are using the tasks module under the cases module to manage support requests and want to notify a group of people if it has been overdue to ensure requests get handled quickly. 

 

I'm somewhat familiar with advanced workflow, and process emails and studio.  I have a couple ideas on the direction to go, but figured someone else has already tackled this.

 

Thanks for the help!  

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