On SugarIdentity, Forgot Password link isn't working for a particular user. User try to reset his password but he never get back any response after submitting his reset password request.
Hi yash solanki,
First, I encourage you to make 100% sure the regular user is entering their user name, not their email address, in the forgot password interface.
If they still do not get the message, I recommend an admin log in and change that user's email address to an inbox that administrator monitors, then the admin can go through the motions by entering that user's username into the forgot password feature and see about getting that email themselves.
If the admin gets the email, then that could point to some issue with the regular user's email address or inbox. If the admin does not get that email, you are encouraged to file a support case directly with SugarCRM Support to have them investigate further with you.
I hope this is helpful.
This is the workaround I have used a few times now. There are a number of problems that can cause the user not to get the email and I'm not sure whether there is still a product issue or not outside of user issues. There are certainly some problems with getting logged out or providing valid password that is not accepted and then clicking return to login and then you are automatically logged in without entering anything further. We have logged a case on the latter problem.
Good to know. Thanks
changed the user's email to admin and it worked. Admin account got an email. Thank you!
We have these issues when user selects from an auto fill option / drop down. When I instruct people to manually type each username and email (not selecting auto fill) it works.
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