Ron McCorkle

Sugar Cloud Maintenance Scheduled for Saturday, April 25th, 2020

Discussion created by Ron McCorkle Employee on Apr 22, 2020
Latest reply on Apr 26, 2020 by Catalin Chertita

On Saturday, April 25th, 2020, beginning at 17:00 PDT, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance is expected to be complete by the end of our window at 02:00 PDT on Sunday, April 26th, 2020.


What Can You Expect During This Window?


Customers hosted on the following stacks in our cloud environment will experience brief periods of downtime or degraded performance during the maintenance window.  


  • ondemandus11
  • ondemandus14
  • ondemandus15
  • ondemandus16
  • ondemandca01


We endeavor to keep these periods as brief as possible. For information on identifying the stack where your instance is hosted, please review the  "Identifying Your SugarCloud Stack" section of the Using the Support Portal guide. 


We will update this post once all maintenance is successfully completed.