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Extending EmailTemplates to add Cases Module in Sugar 7.9.5, Parsing Email not working

Question asked by Anoop Antony on Mar 5, 2020
Latest reply on Mar 13, 2020 by Ashish Dwivedi

I was able to add the case modules variables in the email template Reference Insert Opportunity variables into Email Templates ) , I'm not able to parse the emails,

 

I did try overriding function email2Send in modules/Emails/Email.php .   

in custom/modules/Emails/customEmail.php

require_once ('modules/Emails/Email.php');

   class CustomEmail extends Email {

      function email2Send($request) {

 

         /* added $_REQUEST['parent_type'] == 'Cases' */

   }

}

 

But its still not parsing the values

Any help is appreciated

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