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500 internal server error in file cache/class_map.php

Question asked by Autchara Chaiprom on Feb 6, 2020
Latest reply on Mar 13, 2020 by Autchara Chaiprom

Hi all,

I faced with a problem that sometimes got as error message:

PHP Parse error:  syntax error, unexpected '=>' (T_DOUBLE_ARROW) in htdocs/cache/class_map.php on line 10198

The line number always changes.

Every time do Quick Repair and Rebuild error shown.

In the beginning, it not 100% crash just a sec and it works so far so goods until now.


After got a message, we do a temporary hotfix:

- change syntax error in class_map.php file and no it not a solution > work for a while (not a solution)


The thing that we try:

1. Remove cache and lets Sugar re-generate new cache but the same thing happens 500 error in class_map.php

2. Remove files in folder below

   a. custom/application

   b. custom/modules/*/Ext

   c. custom/history 

  Then remove a cache wait for it re-generate working for a while then broken (not a solution)


all field permission in htdoces is:

apache owner

folder 775

file 664


permission in a cache folder



version: SugarCRM Professional, Version 9.0.0 (Build 151) (Spring '19)

server: linux


I'm not sure what will cause a problem.

We guess it might from old extension files but still not a root cause.


Please suggest me where I need to focus on.


Thank you,