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Utility of having leads AND contacts

Question asked by Robert Sinclair on Feb 1, 2020
Latest reply on Feb 3, 2020 by Ashish Dwivedi

I’m wondering about the utility of maintaining both leads and contacts.


Up until now the system had 2 modules leads and contacts (contacts essentially being a copy of a lead that has converted), but I’m starting to doubt that we really need this. Leads module already has a built-in field “converted” to indicate that the person made a purchase.


Anyways, I guess it would really depend on the individual setup, but I just wanted to see what other people think. For example wondering how many people use “leads” only and are okey with it.