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Soft Phone window

Question asked by Sukhadeo Prasad on Jan 26, 2020


We want to integrate Soft Phone functionality inside Sugar CRM. Want to show a phone window which always remains there. From this windows user can login/logout, answer call, disconnect call etc.


We have developed Cisco CTI connectors for almost 10 CRMs.

We just want to understand how to add a window in sugar crm and create a soft phone layout in that.


I have seen several demos where a window pops up when ever there is an inbound call. We want this window remain there forever.


Any help/pointers appreciated.