AnsweredAssumed Answered

Creating new cases from emails

Question asked by José Carlos Solorza on Jan 21, 2020
Latest reply on Jan 21, 2020 by Francesca Shiekh

Hello! Just started on Sugar development.

Im trying to develop a solution so that any time an email is received I can create a case based on the body and subject.

I have managed to create cases from the API and with the inbound email tool in the console.

However I couldnt find, in neither of them, how to assign the account where the case will be created.


I hope someone could guide me through this.


  • Sugar Enterprise 9.0