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Workflow:send email pb with related Module

Question asked by Thomas Tallard on Dec 4, 2019
Latest reply on Dec 9, 2019 by Thomas Tallard

Hello, I would like to send a custom email due to a specific name relative to a campaign and a contact.

 

So for example, I have two modules with a relationship

  • Campaign form
  • Contact

 

When I build my rapport, I have no problem, I can see the campaign and the associated contact.

 

But when I build a workflow to send an email to the contact that notified the campaign. It doesn’t work. I did exactly the same thing that https://support.sugarcrm.com/Knowledge_Base/Workflows/Notifying_a_Customer_When_Receiving_a_Note_Via_the_Portal/

 

I put 2 persons to the wished email (the administrator, I and the contact). The contact doesn’t receive the email. I put some dynamic value in the body of the email And I have only the values of the target module. The values of the associated module aren’t displayed. Instead I have a Invalid Value.

 

https://image.noelshack.com/fichiers/2019/49/3/1575475484-help.jpg

Regards,

Thomas

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