AnsweredAssumed Answered

Avoid duplicates with RECORD ID during IMPORT

Question asked by Lorenzo Baldari on Nov 7, 2019
Latest reply on Nov 7, 2019 by Patrick McQueen



I'm performing a mass updated of my Account Records in Sugar Professional 9.2

I usually use the NAME field to avoid creating duplicates. 

However, this time I want to update a few names so I thought about using the records' IDS.


After extracting via report my Accounts IDs I therefore attempted an import 

However, when getting to the step of defining which field to use to avoid duplicates, Sugar does not suggest me the ID field. 


I've looked into studio and seen that I can't access to the ID Fields settings (to double check that it's included into the available filter fields)


So i've assumed that Sugar would automatically use the field to avoid duplicates. . However it didn't work as well.


Any idea on how to solve the issue?