Ron McCorkle

Sugar Cloud Maintenance Scheduled for Saturday, November 9th, 2019

Discussion created by Ron McCorkle Employee on Nov 6, 2019
Latest reply on Nov 9, 2019 by Rudolf Gati

On Saturday, November 9th, 2019, beginning at 16:00 PST, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance is expected to be complete by the end of our window at 01:00 PST on Sunday, November 10th, 2019.

What Can You Expect During This Window?

Customers hosted on the following stacks in our cloud environment will experience brief periods of downtime or degraded performance during the maintenance window.  


  • ondemandau02
  • ondemandeu01
  • ondemandeu02
  • ondemandeu03
  • mtpremiumus01
  • mtpremiumus02
  • mtpremiumus05

We endeavor to keep these periods as brief as possible. For information on identifying the stack where your instance is hosted, please review the  "Identifying Your SugarCloud Stack" section of the Using the Support Portal guide. 

We will update this post once all maintenance is successfully completed.