AnsweredAssumed Answered

Cases and Account relationship is not working in sugarcrm if we create Case from Contact Screen

Question asked by Yashgeet Saluja on Oct 20, 2019
Latest reply on Oct 23, 2019 by André Lopes

Hi All,


When we are creating cases from contact screen through case subpanel, cases and account relationship is not working. We are not able to see accounts mapped to any case.

We are following below mentioned steps while creating case:

1) First, we are creating account from account screen.

2) Through contact subpanel from account screen, we are creating contact.

3) Through case subpanel from contact screen, we are creating case.

Please help us on this.


Thanks in advance!!