We like the new ticket list layout very much: good density, good priorization via colors / indicators.
Now, how can we customize that? Reuse that for other modules?
I've searched though Studio but could not find how. Is that code only for now?
Some aspects of the new console view can be customized in the studio. For example, the dashlet that shows up when you open the side drawer. The content within the dashlet can be modifed.
Other aspects are currently fixed. We will be working on providing more configuration options. What types of configuration would you like to see?
Our customization needs would be the usual: show other fields in list views (eg customer-specific segmentation fields), include the KB in the view, etc.
But most importantly it would be great if we could reuse "condensed" lists for other modules (accounts, contacts, custom modules...). This is BTW a requirement for an RFP we're wirking on. We're planning on creating custom templates, but if you're telling me that that type of option comes in January that's very good news
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