on Sep 30, 2019We have addressed an issue in our cloud environment where instances hosted on the ondemandus11 stack have experienced connection issues for up to 11 minutes.
For information on identifying the stack where your instance is hosted, please review the "Identifying Your Sugar Cloud Stack" section of the Using the Support Portal guide: https://support.sugarcrm.com/Resources/Using_the_Support_Portal/index.html#Identifying_Your_Sugar_Cloud_Stack
Currently all services are operational.
The outage was caused by the web servers reaching maximum number of connections. This caused the service to be unreachable for a total of 11 minutes.
Operations are back to normal.