Enterprise & Sell

Enterprise & Sell Answers & Best Practices Comment log

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Comment log

Renzo Leone over 4 years ago

I would like to know if the new Comment log field can be reportable and/or can be included in the Historical Summary.

The field is not visible as field in the module, but only in the Record View (Studio).

0 Rolustech Support over 4 years ago

Hello Renzo,

The Comment Log field is a non-db field so it can not be made audited or report-able.

Kind Regards,
Rolustech Support
Email: support@rolustech.com
Website: www.rolustech.com
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0 Mathieu Rivière over 3 years ago in reply to Rolustech Support

Hi, i would like to know if we can fill comment log with Sugar BPM?
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0 Dmytro Chupylka over 3 years ago in reply to Mathieu Rivière

Hi Mathieu,

May I ask you what challenge are you trying to solve?

As user may conclude, the difference between Comment log and new lines in multiline Text field are a) timestamp and b)username per paragraph added

Not sure making notes automatically on behalf of the user is that solution expected...

If the task is to arrange a kind of Timeline in Sugar and collect not phisycal changes (like in Audit log) but logical conclusions - the key events regarding customers or other objects, - so that report, filter them in dashlets and dashboards, analyze them, and respond on them - consider using Timeline Viewer for Sugar add-on.

Best,

Dmytro

Best Regards,
Dmytro Chupylka

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We make work in Sugar CRM system faster, more convenient and efficient
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