The SugarCRM Community is now "read-only" to prepare for the SugarClub launch on August 3. Please visit
Announcing SugarClub - Are you in? for more information.
IE display an empty page when I type the site address. Could you please let me know how to fix it? thank you and best regards
Please always specify your sugar version with hosted or on-premise for quicker help.
If you are using on-premise or self-hosted Sugar, you need to check your sugarcrm.log and apache error log.
The quickest way to do that to edit index.php and put these 2 magical lines on top where actual PHP code starts and then refresh your page.
There are additional troubleshooting options, including Ashish Dwivedi's suggestion, in this Knowledge Base article: Troubleshooting Blank Pages and Partial Page Loads. Hopefully these help!
Perhaps it is due to a php error in some critical component. Double check the web server / php error_log.
If you are using version 8.x or higher, try deleting the cache folder entirely. It tends to fix this issue when it occurs to me. (That is, if you are sure you didn't implement a fatal error in your last change to the codebase)
Retrieving data ...