We are currently addressing an issue in our cloud environment where instances hosted on the ondeamandus03 stack are currently experiencing performance issues.
For information on identifying the stack where your instance is hosted, please review the "Identifying Your Sugar Cloud Stack" section of the Using the Support Portal guide: https://support.sugarcrm.com/Resources/Using_the_Support_Portal/index.html#Identifying_Your_Sugar_Cloud_Stack
Our Operations team is aware of this issue and is actively working towards remediation.
Operations have engaged on this matter and will come back with more details once they are available.
The outage was caused by an underlying server hardware failure on the master node. This may have caused a brief moment of downtime for certain users.Operations are back to normal.
Retrieving data ...