We are currently addressing an issue in our cloud environment where instances hosted on the ondeamandus12 stack are currently experiencing performance issues.
For information on identifying the stack where your instance is hosted, please review the "Identifying Your Sugar Cloud Stack" section of the Using the Support Portal guide: https://support.sugarcrm.com/Resources/Using_the_Support_Portal/index.html#Identifying_Your_Sugar_Cloud_Stack
Our Operations team is aware of this issue and is actively working towards remediation.
The outage was caused by the database being overloaded by simultaneous connections and already existing load. This caused the database to be unreachable for 1 minute.The issue has been mitigated and normal operations resumed shortly.
Retrieving data ...