The password reset of my other account for this community leads me to a dead end. So I had to create a new account simply to ask this question : How can I contact somebody from Sugar to solve this password issue ?
Hi Hugo Geyskens / Hugo Geyskens,
Can you please try going to https://auth.sugarcrm.com/password/reset to see if that works? Can you elaborate on what you mean by "dead end" and where you're trying to reset your password from? If you need additional assistance, please email firstname.lastname@example.org and we can assist you further.
Sorry for the inconvenience!
Both , the password reset email's link or our link above , send me to a page about "Your Subscription" were I can 'renew' the existing subscription or Add Users...
I'll send you a mail with screenshots to the above mentioned email address.
Hi Alex, thanks for the mail with some extra info.
Copying the URL received in the Password Reset mail
and pasting that link in a Incognito webbrowser page, did the trick.
Retrieving data ...