After been helped really well last time, I have another question.
Personally I like to use my Sugar calendar like a real calendar, meaning that everything that is in there is an actual appointment at that specific time/date/moment.
However, when I call a lead and there is no direct follow-up (for example the person is not available, or they ask me to try again next year), I have found no other way than planning a call in the future as a reminder to myself to try again.
This however for me is a call which is not 'set in stone', like the actual calls I use my sugar calendar for.
Is there any way to seperate these, maybe in calendar as well (for example with colors)?