Paul Farcas

[2019-06-28, 03:23 AM UTC] Known Cloud Issues - US Hosted Instances (freetrialus01 only)

Discussion created by Paul Farcas Employee on Jun 27, 2019
Latest reply on Jun 30, 2019 by Paul Farcas

We are currently addressing an issue in our cloud environment where instances hosted on the freetrialus01 stack were unresponsive for around 3 minutes between 03:23 AM UTC and 03:26 AM UTC due to database issues.


For information on identifying the stack where your instance is hosted, please review the "Identifying Your Sugar Cloud Stack" section of the Using the Support Portal guide: Identifying Your Sugar Cloudstack.


Our Operations team is aware of this issue and is actively working towards remediation.

This thread will be updated with any new information once available