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FTP access to cloud test instance

Question asked by john Fieldsend on Jun 26, 2019
Latest reply on Jun 26, 2019 by john Fieldsend

Hi all another sugar newbe question but as our test and live instance of sugarcrm are on the cloud platform, how do I go about fixing an error without raising a ticket.


I uploaded a package to our test cloud instance but uploaded the wrong file by mistake which had a php error. so now our test instance just sticks on the loading screen. 


all I need to do is remove this file and refresh the cache but it seems that with cloud you cant do anything but raise a support ticket which seems a long winded process to fix a simple problem