Ciprian Cernestean

[2019-06-19, 02:00 AM UTC] Known Cloud Issues - US Hosted Instances (mtpremiumus04 only)

Discussion created by Ciprian Cernestean Employee on Jun 19, 2019
Latest reply on Jun 25, 2019 by Paul Farcas

We are currently addressing an issue in our cloud environment where instances hosted on the mtpremiumus04 stack were unresponsive for around 19 minutes between 02:00 AM UTC and 02:19 AM UTC due to database issues.


For information on identifying the stack where your instance is hosted, please review the "Identifying Your Sugar Cloud Stack" section of the Using the Support Portal guide: Identifying Your Sugar Cloudstack.


Our Operations team is aware of this issue and is actively working towards remediation.

This thread will be updated with any new information once available