this is a a bit strange, Assignment emails and notification emails work perfectly file whereas workflow emails doesnot work. if i try to send an email via process definition or auto reply it doesnt work. we are onsite hosted setup and currently on 7.9.4 , outbound email is setup (no smtp authentication is used) , test emails works perfectly file.
we get following error :
Configurator » SugarCRM
MailerException - @(SmtpMailer.php:167 ) - Failed to connect to outbound SMTP Mail Server: An outgoing mail server is not configured to send emails. Please configure an outgoing mail server or select an outgoing mail server for the mail account that you are using in
I have tried checking the following :
Admin-> Email settings - mailserver and port defined , test email works fine , smtp authetication disabled
Email->Settings : default outbound settings exists, if i add a new outbound setting, it allows me to add but everytime i try to check via edit all defined fields change to undefined.
any guidance here where do i need to setup this outbound email setting would be great. i am using a group mailbox for sugar setup i am not using my personal , i do have imap config for the mailbox but i am not sure where do i need to set this up, there is no smtp authentication required as i am informed by our IT team , mailbox is setup to send emails without authentication on exchange server.
any guidance would be great