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(SmtpMailer.php:167 [6]) - Failed to connect to outbound SMTP Mail Server: An outgoing mail server is not configured to send emails.

Question asked by Kunal singh on Jun 3, 2019
Latest reply on Jun 11, 2019 by sugar.dennis

hi all,

 

this is a a bit strange, Assignment emails and notification emails work perfectly file whereas workflow emails doesnot work. if i try to send an email via process definition or auto reply it doesnt work. we are onsite hosted setup and currently on 7.9.4 , outbound email is setup (no smtp authentication is used) , test emails works perfectly file.

 

we get following error : 

Configurator » SugarCRM

MailerException - @(SmtpMailer.php:167 [6]) - Failed to connect to outbound SMTP Mail Server: An outgoing mail server is not configured to send emails. Please configure an outgoing mail server or select an outgoing mail server for the mail account that you are using in 

 

I have tried checking the following : 

Admin-> Email settings - mailserver and port defined , test email works fine , smtp authetication disabled

Email->Settings : default outbound settings exists, if i add a new outbound setting, it allows me to add but everytime i try to check via edit all defined fields change to undefined.

 

any guidance here where do i need to setup this outbound email setting would be great. i am using a group mailbox for sugar setup i am not using my personal , i do have imap config for the mailbox but i am not sure where do i need to set this up, there is no smtp authentication required as i am informed by our IT team , mailbox is setup to send emails without authentication on exchange server.

 

any guidance would be great

 

Thanks,

Kunal

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