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How can I dynamically assign a case using BPM/Advanced Workflow?

Question asked by jerickson on May 1, 2019

I have added a custom user relation to the Accounts module for the Customer Service Rep who handles the account.  Now I need to create a workflow that will assign the case to the CSR set on the account.  I cannot figure out how to set this up though.  The only option I seem to have for setting the assigned_to_user is statically selecting a user from the list of active users.  How can I assign the case to the related account's CSR?

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