Adrian Jurje

[2019-03-28, 11:17 AM PDT] Known Cloud Issue - US Hosted Instances (ondemandus11 only)

Discussion created by Adrian Jurje Employee on Mar 28, 2019

We have addressed an issue in our cloud environment where instances hosted on the ondemandus11 cloud stack experienced database connections problems for under 2 minutes leading to internal server issues. Currently all services are operational.
For information on identifying the stack where your instance is hosted, please review the "Identifying Your Sugar Cloud Stack" section of the Using the Support Portal guide: https://support.sugarcrm.com/Resources/Using_the_Support_Portal/index.html#Identifying_Your_Sugar_Cloud_Stack.
This thread will be updated with any new information once available.

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