Customer Portal Modification needed to "Resolution" field

Hi Missy Brooks 

It is easy to accomplish, but it requires editing a php file.

Open the file custom/modules/Cases/clients/portal/views/record/record.php and add a content like that:

$viewdefs['Cases'] =
array (
'portal' =>
array (
'view' =>
array (
'record' =>
array (
'buttons' =>
array (
0 =>
array (
'name' => 'sidebar_toggle',
'type' => 'sidebartoggle',
),
),
'panels' =>
array (
0 =>
array (
'name' => 'panel_header',
'header' => true,
'newTab' => false,
'panelDefault' => 'expanded',
'label' => 'LBL_RECORD_HEADER',
'columns' => 2,
'labelsOnTop' => 1,
'placeholders' => 1,
'fields' =>
array (
0 =>
array (
'name' => 'picture',
'type' => 'avatar',
'size' => 'large',
'dismiss_label' => true,
'readonly' => true,
),
1 =>
array (
),
2 =>
array (
'name' => 'name',
'span' => 12,
),
),
),
1 =>
array (
'name' => 'panel_body',
'label' => 'LBL_RECORD_BODY',
'columns' => 2,
'labelsOnTop' => true,
'placeholders' => true,
'newTab' => false,
'panelDefault' => 'expanded',
'fields' =>
array (
0 =>
array (
'name' => 'case_number',
'span' => 12,
),
1 =>
array (
'name' => 'description',
'span' => 12,
),
2 =>
array (
'name' => 'resolution',
'span' => 12,
),
3 => 'status',
4 => 'priority',
5 =>
array (
'name' => 'type',
'span' => 12,
),
6 =>
array (
'name' => 'date_entered_by',
'readonly' => true,
'type' => 'fieldset',
'label' => 'LBL_DATE_ENTERED',
'fields' =>
array (
0 =>
array (
'name' => 'date_entered',
),
1 =>
array (
'type' => 'label',
'default_value' => 'LBL_BY',
),
2 =>
array (
'name' => 'created_by_name',
),
),
),
7 =>
array (
'name' => 'date_modified_by',
'readonly' => true,
'type' => 'fieldset',
'label' => 'LBL_DATE_MODIFIED',
'fields' =>
array (
0 =>
array (
'name' => 'date_modified',
),
1 =>
array (
'type' => 'label',
'default_value' => 'LBL_BY',
),
2 =>
array (
'name' => 'modified_by_name',
),
),
),
8 =>
array (
'name' => 'assigned_user_name',
'readonly' => true,
),
9 =>
array (
),
),
),
),
'dependencies' => array(
array(
'hooks' => array('all'),
'trigger' => 'true',
'triggerFields' => array('resolution'),
'onload' => true,
'actions' => array(
array(
'action' => 'SetVisibility',
'params' => array(
'target' => 'resolution',
'value' => 'not(equal($resolution, ""))'
)
),
)
)
),
'templateMeta' =>
array (
'useTabs' => false,
),
),
),
),
);

Mind the bold content. This is the real piece of code you have to place into your local file.

Remember to run QRR after saving the file.

Hello Missy,

With customization, it is possible to modify the Customer Portal layout for display Resolution field, if it is with the text value. You can contact CRM/ web portal developer for your custom requirements.

Thanks.