Hope you are well, i am trying to set up an inbox for monitoring via SugarCRM to create cases.
all setup and case creation is working fine. however this is an active inbox which is used by team to send out responses aswell and in some cases we receive undeliverable emails in the inbox. in order to ignore these emails from case creation is there an existing solution. i am pretty sure i am not the only one having this query / request.
Any guidance would be absolute fab.