AnsweredAssumed Answered

group mail box case creation - ignore (un-deliverable)

Question asked by Kunal singh on Feb 15, 2019
Latest reply on Feb 15, 2019 by André Lopes

hi All,

 

Hope you are well, i am trying to set up an inbox for monitoring via SugarCRM to create cases.

 

all setup and case creation is working fine. however this is an active inbox which is used by team to send out responses aswell and in some cases we receive undeliverable emails in the inbox. in order to ignore these emails from case creation is there an existing solution. i am pretty sure i am not the only one having this query / request.

 

Any guidance would be absolute fab.

 

Thanks,

Kunal

Outcomes