We would like to have a functionnality allowing to save an e-mail attachment to a Case without leaving sugarcrm interface. Right now the only way to do this is manually by downloading the file and then upload it as a document.
What is the best way to implement this ? Using the API ? (https://support.sugarcrm.com/Documentation/Sugar_Developer/Sugar_Developer_Guide_7.9/Integration/Web_Services/v10/Exampl… )
Attachment in mail :
Goal (link attachment as a document to the case):
Thank you for your help