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View Render Failed Error on Account record for Regular Users only

Question asked by Cecilia Hanson on Jan 17, 2019
Latest reply on Jan 24, 2019 by Patrick McQueen

Whenever a Regular User opens an Account record, an error message pops up that looks like 

View Render Failed Failed to render a viewPlease contact technical support. 

 

Another question asked here from 2 years ago said that this was a Javascript error and to check the console and network tabs under the browser developer tools for any errors, but we are not receiving any errors there. There are no errors showing up in the log files either. 

 

We are on Enterprise version 8.0.2. 

 

To my knowledge, this is only occurring for Regular Users on the Accounts module. 

 

Please advise!

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