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Filter for unassigned Cases

Question asked by Kristjan Geir Mathiesen on Dec 4, 2018
Latest reply on Dec 12, 2018 by Kristjan Geir Mathiesen

Hi good people!

 

I´m setting up another inbound email handler that will create sales related Cases.

I need to be able to identify those sales related Cases from other brake-fix Cases so I can make a filter for those employee´s attending only to those sales related Cases.

I was going to filter on the unassigned until I remembered that we only have two options there:

 

I don´t seem to be able to set any fields in the inbound email handlers :/  Any ideas how I could solve this use case?

 

Thanks in advance,

KGM

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