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Custom dahslet works on base/web view but it is missing on mobile view/app

Question asked by Daniel Alexander Montoya Herrera on Nov 30, 2018
Latest reply on Dec 20, 2018 by Daniel Alexander Montoya Herrera

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Hello

I'm creating some new custom dashlet for home/dashboard module and they work as expects however none of them are available on mobile view/app.

When we have a dashboard that only has custom dahslet it didn't appear for mobile at all.

If you have a dashboard that both vanilla dahslets and custom dahslet the dashboard will appear for mobile but it will show the vanilla one only.

I did try to clone/duplicate a vanilla one that is available on both views/clients and the clone didn't appear on the mobile app/view.

modules/Home/clients/base/views/oeeeee/dashlet-config.hbs

modules/Home/clients/base/views/oeeeee/oeeeee.js

modules/Home/clients/base/views/oeeeee/oeeeee.hbs

modules/Home/clients/base/views/oeeeee/oeeeee.php

I did copy modules/Home/clients/base/views/webpage/* and rename the view folder name and the files inside and it did work as expected on base/web view.

I did try to copy/clone modules/Home/clients/base/views/webpage to custom/modules/Home/clients/base/views/copy and it did work for base/web but the mobile was missing.

How can I accomplish this since this item is critical for this project/customer to go live with sugarCRM?

Also I did search all over the code and didn't find another reference to the dashlet "Web Page" outside of modules/Home/*:

#grep -Rni -e "webpage" modules/Home

modules/Home/clients/base/views/webpage/webpage.php:13:$viewdefs['Home']['base']['view']['webpage'] = array(
modules/Home/clients/base/views/webpage/webpage.php:16: 'label' => 'LBL_DASHLET_WEBPAGE_NAME',
modules/Home/clients/base/views/webpage/webpage.php:17: 'description' => 'LBL_DASHLET_WEBPAGE_DESC',
modules/Home/clients/base/views/webpage/webpage.php:24: 'title' => 'LBL_DASHLET_WEBPAGE_NAME',
modules/Home/clients/base/views/webpage/webpage.php:36: 'label' => 'LBL_DASHLET_WEBPAGE_URL',
modules/Home/clients/base/views/webpage/webpage.php:37: 'help' => 'LBL_DASHLET_WEBPAGE_URL_HELP',
modules/Home/clients/base/views/webpage/webpage.php:43: 'options' => 'dashlet_webpage_limit_options',
modules/Home/clients/base/views/webpage/webpage.php:51: 'label' => 'LBL_DASHLET_WEBPAGE_URL',
modules/Home/clients/base/views/webpage/webpage.js:12: * @class View.Views.Base.Home.WebpageView
modules/Home/clients/base/views/webpage/webpage.js:13: * @alias SUGAR.App.view.views.BaseHomeWebpageView

dules/Home/language/lv_LV.lang.php:130: 'LBL_DASHLET_WEBPAGE_NAME' => 'Interneta lapa',
modules/Home/language/lv_LV.lang.php:131: 'LBL_DASHLET_WEBPAGE_DESC' => 'Interneta lapa',
modules/Home/language/lv_LV.lang.php:132: 'LBL_DASHLET_WEBPAGE_URL' => 'URL',

.
modules/Home/language/lv_LV.lang.php:133: 'LBL_DASHLET_WEBPAGE_URL_HELP' => 'Daža.',

Thanks

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André Lopes Dec 3, 2018 4:39 AM

Hi Daniel Alexander Montoya Herrera

As far I know Sugar Mobile doesn't download from server custom dashlets. Certainly it doesn't download js controllers.

You can configure in mobile built in dashlets and dashlets from saved report charts, although they are available only in online mode.

Regards

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Daniel Alexander Montoya Herrera @ André Lopes on Dec 7, 2018 2:44 PM

Hello

Hi André, thanks so much for your help and response about it. I will check this with sugar support and feedback you again if they answer something else.

Support case 329885 - custom dashlet doesn't appear on mobile app/view

Thanks

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Daniel Alexander Montoya Herrera @ André Lopes on Dec 13, 2018 8:59 AM

Hi Andé, This is the support reply on this:

Lori Arce has created a new Note:

Case Number: 329885
Case Name: custom dashlet doesn't appear on mobile app/view
Subject: Status Update
Note: Daniel,

Thank you for your patience as we reviewed this inquiry. Regarding the details in this case involving custom code, it is important to note that we do not support or consult on custom code. However, I have reviewed a similar document in our developer guide that walks you through creating a custom RSS dashlet to determine if it is expected to have that dashlet appear in the mobile app. Here is what was discovered:

Link to the example custom dashlet: http://support.sugarcrm.com/Documentation/Sugar_Developer/Sugar_Developer_Guide_8.2/User_Interface/Dashlets

It looks like the mobile client-side code (nomad.js) has specific instructions for how to handle dashlets of certain types, and the rssfeed dashlet isn't one of the types it supports. In the dashboard API request in the mobile view that the dashlet is being sent the basic metadata for the rssfeed, but it simply doesn't get rendered in the UI.

There also does not appear to be a way to add to nomad.js the custom dashlet handling code, as nomad.js is built (compiled) from source files that are no shipped with Sugar and thus nomad.js can not be re-compiled with customizations (there may be some ability to do something like this with the SUgar Mobile SDK.

http://support.sugarcrm.com/Documentation/Mobile_Solutions/MACS/
http://support.sugarcrm.com/Documentation/Mobile_Solutions/Mobile_SDK/

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André Lopes @ Daniel Alexander Montoya Herrera on Dec 13, 2018 9:31 AM

Definitely building a custom Mobile App from Sugar Mobile SDK may do the job.

Actually we had built a custom app for a customer. The new features includes:

improve download limit for some specific modules
remove some alerts from specific views

I know there are a huge list of possibilities on building a custom app. You just need to have the requirements and the skill (or to hire someone having those skills) to do so.

Regards

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Daniel Alexander Montoya Herrera @ André Lopes on Dec 13, 2018 11:34 AM

Hello

Hi Andé, Thanks so much for reply.

What kind of skills do we need to request someone on our company in order to accomplish this?

I'm more a kind of LAMP guy so we need some extra hands perhaps on this.

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André Lopes @ Daniel Alexander Montoya Herrera on Dec 13, 2018 2:03 PM

There we go:

To have a MAC computer, recomended once Sugar Mobile SDK was built specificaly for Apple, even if you are going to build an android app.
To know a bit about docker
To know SugarCRM development and Sugar Mobile SDK development.
Huge javascript knowledge

Regards

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Chad Hutchins Dec 20, 2018 7:50 AM

Hello, I've found the same thing. Custom dashlets are not available on mobile.

Using the SDK you are able to customize the app however you want. This may work if you're creating a one-off solution for a specific client or your company, but it doesn't work well if you're creating a generic add-on/integration that you're wanting to easily resell.

A downside to the SDK route is that the mobile web-based views will not see the changes either (using the browser on your phone/tablet)

It may not help you here, but one thing that does show up on mobile out-of-the-box is custom module subpanels. So if what you're trying to display can be moved into a module/records on the Sugar side, you could have the subpanel show that data.

Best of luck!

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Daniel Alexander Montoya Herrera @ Chad Hutchins on Dec 20, 2018 8:06 AM

Hi Chad,

Thanks for reply and help us with this. We are trying to avoid the SDK customization due to the fact we will need to maintain the apk over the time and adjust the customization every time Sugar does changes to it or ralease a new sugar version for this customer with their customization to get this dahslet working on the mobile.

We have dashlets for home and accounts record view but I notice that the mobile apk doesn't have sidecard dahslets on the accounts record view.....

This dashlets user JS to call a custom EndPoint that call using php (server language) a remote server with some SOAP/REST WS and get some info from them so I'm sure if we can migrate them to some custom subpanels.

I also try to create some custom field that display HTML or a EntryPoint into a Iframe but the mobile apk doesn't support this kind of field yet, so I try to create a custom field (custom/clients/*/fields) but the mobile apk doesn't support custom field too...

Finally, your clarification about the Custom mobile apk/sdk was considered to since some salesman/users will have the mobile apk some of them will use tablets on mobile view using the device browser instead.

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Custom dahslet works on base/web view but it is missing on mobile view/app

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