AnsweredAssumed Answered

Outlook Plug-in Categories do not sync with Tags

Question asked by Greg Billings on Oct 31, 2018
Latest reply on Oct 31, 2018 by Nathaniel Ray

It seems that the Outlook Plug-in only syncs Outlook categories to tags for contacts that were created in Outlook and then marked to sync.

 

If I click "sync to outlook" in sugar and then run a sync to bring the contact into Outlook, the Sugar record does not have the same category as the Outlook contact record, and if I add a category in Outlook that is not imported to Tags in Sugar either.

 

Is there a way to always have Outlook categories, especially for contacts, sync with Sugar tags?

Outcomes