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what does "Assigned Technical Account Manager" do?

Question asked by Frank Bruno on Oct 13, 2018

In sugarcrm ultimate package, you get an "Assigned Technical Account Manager". 


Question 1: What does this person do for you?


for example: Do they become your Admin or just help you in admin tasks?  for example:  Do they setup workflows and reports for you?  OR just debug them, meaning you need to do your own Admin tasks?


Question 2: If they do not become your admin, does Sugar has a support package?  

Question 3: What is included in the current support packages?  the closest thing that I found was this page ( ) but it does not spell out exactly what is in support and what is not.  


thank you