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Encoding email in Sugar 8.0.1 and OPI 2.6 not working for non-English characters

Question asked by Kristjan Geir Mathiesen on Oct 7, 2018

Hi all. 

This is the scenario:

1) An email is archived with OPI 2.6 into Sugar

2) Email views fine in Sugar application

3) When said email is Forwarded or Replied to, then it opens in Outlook (or preferred email client) with the non-English characters garbled up. Here is an example: The Description table/field is garbled up:

 

Vantar tölu í rekstur á 10 prenturum, þrjár staðsetningar á

höfuðborgarsvæðinu. Prentum um 12.000 eintök á mánuði - allt í svörtu.

 

But the Description_html table/field is fine (like it should be):

 

<p><font size="2">Daginn<br /><br />

Vantar tölu í rekstur á 10 prenturum, þrjár staðsetningar á<br />

höfuðborgarsvæðinu. Prentum um 12.000 eintök á mánuði - allt í svörtu.<br /><br />

Takk fyrir,<br />

KGM</font>

</p>

 

Thanks,

KGM 

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