i have a question about workflows.
In my case we have a case-system, a case/ticket is opened after a email comes in.
The subject of the E-Mail is encoded by the topic/reason/problem the person got.
for example #1#2#3#4#123456789
the point is, i can create workflows for the 4 first digits because they just have a few different roles.
but the last long number is a specific id of the customer/person.
as far as i know it ist just possible to create a workflow with a defined value in a field - not a part of the value.
that means it would be necessary to create a workflow for every specific id - am i right?
is there another way?
would be really helpful to fill out the cases/tickets with the information in the email subject without doing it by hand.