I just a need a little help when creating a Lead when a Contact already exists.
We have the case that sales reps try to create a Lead in Sugar although a Contact in Sugar already exists with the same E-Mail address. To prevent sales reps from creating a duplicate entry in the Leads Module is it possible to disallow Sugar to create a Lead when the Contact already exists? We determine a Lead duplication in Sugar when the Lead has the same E-Mail address as the Contact.
Thanks for your help.