Please advise -
Within our Cases module, two required fields, "Support Type" & "Product" cannot be defaulted to any one value, since all teams create cases. However, individuals within teams would love the ability to personalize defaults of those fields according to login.
We do not (yet) use roles or permissions, but are there options within 18.104.22.168 PRO for users to save record-level preferences? In 8.0 Enterprise?
If not - any thoughts other than a code-level customization?