AnsweredAssumed Answered

SugarCRM CE - Migration - 'The file is corrupt and cannot be opened'

Question asked by James Baldock on May 31, 2018
Latest reply on Jun 5, 2018 by kuske



Please can someone help me, I am desperate to fix an old Sugar install for a friend of mine.


I've moved the site from the old hosting server to a new one. Since the move, each time we download a file within Sugar, we get the error in Word: 'The file is corrupt and cannot be opened'


I have tried downloading the same file from the site on the old server and it downloads and opens as expected.


To do the move, I copied the SQL database along with all the site files in the 'public_html' folder of the hosting.

The only difference that I can think of is the PHP version. The old server is running PHP5.3 whilst the new one is running 5.6. I am unable to install 5.3 on the new server.

Can anyone suggest a fix for me?


Kind regards