When trying to archive emails in Outlook, an error is received "email archive error"?
Sugar Outlook Plugin v2.5.0 installed.
Sugar 126.96.36.199 ENT.
Anything in the log files, especially the Sugar log file.
Have a look at Bug 79643 - https://portal.sugarondemand.com/index.php#supp_Bugs/11187d04-aca6-11e7-9a60-02c10f456dba
I have seen a few customers encountering this bug with inbound emails.
I also got this bug.
Has someone found solution except upgrade Sugar to 8 ?
My case email not contain any smiley and telephone tag(this bug I found long time ago), but for other hidden character I don't know I just workaround by remove some content.
Outlook plugin 2.4.2
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