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Provide alternative for Email Template ID hard coding

Question asked by Deepthi Amulothu on May 4, 2018
Latest reply on May 4, 2018 by André Lopes


We are hard coding the email template id for the custom schedulers so that customer can change the email template anytime he/she want. We would like to know what are the best practices to achieve this scenario and customer is hosted on sugar on demand with professional edition (don't have advanced workflow).


Thank you & Regards