AnsweredAssumed Answered

Corrupt Files Following Migration

Question asked by James Baldock on Apr 18, 2018
Latest reply on Apr 20, 2018 by delsugar

Hello,


We have recently moved a SugarCRM installation from one web host to another (ours) on behalf of a customer.

 

Since the migration, they are unable to open files within Sugar such as Word documents.

 

The files download but cannot be opened. The error message we get in Word is: The file is corrupt and cannot be opened

 

This only appears to be an issue with 'old' files i.e. those that were uploaded prior to the migration. 'New' files (uploaded since the migration) open normally.


Could someone help me and let me know how I can fix this please?


Kind regards

 


James

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