AnsweredAssumed Answered

Emergency Sugar Cloud Maintenance Scheduled for Wednesday, April 4, 2018

Question asked by Alex Nassi Employee on Apr 4, 2018
Latest reply on Apr 4, 2018 by Wa Chu

Today, Wednesday, April 4, 2018, beginning at 20:00 PDT, SugarCRM will be performing emergency maintenance to the Sugar cloud environment. This work will cause the unavailability of your Sugar instance for up to 30 minutes in order to address the performance issues mentioned here: [2018-04-03, 10:35 PDT] Known On-Demand Issues - US Hosted Instances. We strive to make these kinds of changes during our regularly scheduled maintenance window, however, in this case, the issue has been deemed serious enough not to wait for the next window. Due to the nature of this issue, we are unable to allow customers to request a reschedule.

 

What Can You Expect During This Window?

Customers hosted on the following stacks in our cloud environment will experience brief periods of downtime or degraded performance during the maintenance window.

  • ondemandus13

We endeavor to keep these periods as brief as possible. For information on identifying the stack where your instance is hosted, please review the "Identifying Your Sugar Cloud Stack" section of the Using the Support Portal guide.

 

We will update this post once all maintenance is successfully completed.

Outcomes