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Sugar Cloud Maintenance Scheduled for Saturday, April 7, 2018

Question asked by Alex Nassi Employee on Apr 4, 2018
Latest reply on Apr 7, 2018 by Elisiano Petrini

On Saturday, April 7, 2018 beginning at 17:00 PDT, SugarCRM will be performing maintenance to the Sugar cloud environment. This work will occur during our scheduled weekly maintenance window. Maintenance is expected to be complete by the end of our window at 02:00 PDT on Sunday, April 8, 2018.


What Can You Expect During This Window?

Customers hosted on the following stacks in our cloud environment will experience brief periods of downtime or degraded performance during the maintenance window.

  • ondemandus03
  • ondemandus09
  • ondemandus12


We endeavor to keep these periods as brief as possible. For information on identifying the stack where your instance is hosted, please review the "Identifying Your Sugar Cloud Stack" section of the Using the Support Portal guide.


We will update this post once all maintenance is successfully completed.