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Automated mail notifications fail

Question asked by Nicolas A on Mar 7, 2018
Latest reply on Mar 7, 2018 by Nicolas A

Hi All

 

Currently, I'm facing a huge problem with our mail notifications triggered by a customized process definition. For some reason, one that gets assigned to a lead doesn't get notified about that even though I explicitly defined it in the automation process. However, this problem is limited to some users only. Because, when I as an admin gets assigned to a lead, I'm receiving the customized notification.

 

What I already found out is that the problem occurred after February 12th…I also found the error message in the log files. It says:

 

"All email recipients are filtered out of the email recipient list."

 

What does that mean? I'm using Sugar 7.11.1.0 as a cloud-based instance with SugarChimp running as a plugin.

 

Best regards

Nicolas

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