Hi everyone, Francesca Shiekh, Tevfik Tümer, Angel Magana, Alex Nassi
We recently made the update to 7.9.3 from version 7.5.2
From the list view in version 7.5, the preview is correctly observed.
When I click on the icon, the preview view shows all the fields that exist in the record view.
However, since we migrated to version 7.9.3, the preview view stopped working, because sometimes it shows only some fields that exists in the record view
and other times, when i click on the icon, it shows me an empty page
I tried to delete the custom preview view to take the out of the box functionality then applied a QRR,
but the problem persists.
Any suggestions?
Thanks in advance
Salvador L.
Hi,
There must be something went wrong in your upgrade process. I would check followings;
So far I would start from this point. Besides that maybe if anyone else had a similar issue they would share their experiences here. But starting from these points I think you will find out what could be the problem.
Best Regards
Tevfik Tümer
Senior Developer Support Engineer