I want agents to be simply able to click and call customers from Sugar and also record calls. I’ve been doing some research and reading about plugins but not sure. It would be nice if someone can suggest or share their experience.
Hi Chris Brown,
RT Telephony is well equipped to handle all your needs. It is a state-of-the-art telephony solution for Voice (Inbound and Outbound) and SMS and offers you the functionality to record calls as well. You can learn more about the product here.
You can also start your free 30 day trial by clicking here.
For more information, feel free to reach out to us at firstname.lastname@example.org.
You could also consider using the Skype Out Integration available in Administration Settings:
"Allows users to click on phone numbers to call using SkypeOut®. The numbers must be formatted properly to make use of this feature. That is, it must be "+" "The Country Code" "The Number", like +1 (555) 555-1234."
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