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Outlook Plugin archives emails without attachments

Question asked by Rolustech Support on Jan 26, 2018

We use outlook plugin to archive emails in SugarCRM. We have noticed that sometimes the notes linked to the email as attachments do not have a file.
We are using Outlook plugin Version 2.3.1 Build 17.02.21.50

We have tried using the updated version of outlook version 2.4.3 and have seen that the notes created as attachment are not linked to emails (Email field on note record view is empty).

 

Any help would be appreciated.

 

Kind Regards,

Rolustech Support

Email: support@rolustech.com

Website: www.rolustech.com

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